Your personal data shared with us through this form will only be used for the intended purpose. The data will be protected and will not be shared with any third party.
The Client
The client is a secondary market for events and programs in UK. The client is in the expansion mode and needs a helping hand to manage their high call volume. The client wanted to outsource inbound process to us which involves answering customer questions, facilitate online bookings, customer support services and answering their general enquiries.
The Challenge
The challenge is learning the domain in a short span of time. The other biggest challenge is to set up technologies like CRM and telecom connectivity in a short span of time.
The Solution
We have proposed our Back office processing model. The client initially had reservations in outsourcing their operation. We had convinced them that we can give quality and satisfying Business process outsourcing service to their customers through Email / Chat support.
We had to organise training, technology and transition all at the same time. We had to conduct crash courses to the team to shorten the training duration. The technology requirement needs to be co-ordinated with the partners, vendors and our IT team. We had to schedule series of meetings between the parties to ensure everything is achieved on the first attempt.
The clients support was immense to make the transition smooth. The team started to deliver results as expected from the 2nd day.
The Success
The complete transition got completed in 2 days and the operation is a big success. The operation is growing steadily and improving. The client is adding additional services consistently after experiencing our effective inbound support services.
Data annotation is a booming industry in 2026, with AI being widely used in healthcare, automotive, retail, finance, agr...
Read Blog
Infosearch provides annotation services in the USA for fintech companies and for worldwide businesses. The U.S. financi...
Read Blog
Outsourcing partners are becoming a vital tool for businesses in the modern digital era, playing a crucial role in drivi...
Read Blog
In 2026, India will remain the leader in the Business Process Outsourcing (BPO) industry, providing budget-friendly serv...
Read Blog
Infosearch is an exceptional provider of keypoint annotation for various industries, including sports and healthcare. In...
Read Blog
In 2026, the Business Process Outsourcing (BPO) industry will be dramatically reinvented. Formerly characterized by mass...
Read Blog
